Talk to us.
Questions about sizing, an order or a pre-order? WhatsApp is the fastest way to reach us. We reply in working hours, Monday to Friday.
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Good questions.
Sizing
How do your pieces fit?
Most tees and hoodies have an oversized, boxy fit. Take your normal size for a relaxed look. Size down for a closer fit. Each product page has fit notes.
Where is the size guide?
Open “Size guide” on any product page, or see the full size guide.
I am between sizes. What do I do?
Send us your height and chest size on WhatsApp. We reply with a size that suits you.
Delivery
How long does delivery take?
In-stock orders leave our Cape Town studio in 1 to 2 working days. Courier delivery takes 2 to 4 working days in South Africa.
How much is delivery?
R120 per order. Free on orders over R1,500.
Do you deliver outside South Africa?
Not yet. Send us a message and we will tell you when we do.
Can I collect in Cape Town?
Yes, by arrangement. Choose “Collect in Cape Town” at checkout and we will message you a time.
Returns
Can I exchange my size?
Yes. You can exchange unworn pieces with tags within 14 days of delivery, if your size is still in stock.
Can I return for a refund?
Yes, within 14 days for unworn pieces with tags. You pay the return courier unless the item is faulty. See delivery and returns.
My item has a fault. What now?
Send us a photo on WhatsApp within 6 months. We repair, replace or refund it.
Pre-orders
How do pre-orders work?
You pay now and secure your size. Our maker makes your piece in the next batch. It ships about 3 weeks after you order.
Can I cancel a pre-order?
Yes, at any time before dispatch, for a full refund.
Can I order in-stock and pre-order items together?
Yes. We ship them together when the pre-order is ready, unless you ask us to split the order.
Care and quality
How do I wash my piece?
Wash cold, inside out. Do not tumble dry. Iron inside out on low and never on the print or embroidery.
Will the print crack?
We use high-density screen print and embroidery made to last. Follow the care steps and it stays sharp.
Payments
How can I pay?
Card, Instant EFT and other options through our secure payment partner. Payment details are never stored on our site.
Is checkout secure?
Yes. Payments go through a PCI-compliant payment provider.
